Onsite Exhibitor Support


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Once the build-up period starts, exhibitors and contractors must place their orders for new products and services at the Fira Store:

For MWC Fira Storeclick here

Alternatively, you can do this also through the Virtual Exhibitor Carewebsite – where you will find information on how to contact the onsite customer care team. This platform offers a variety of convenient channels for you to contact our onsite customer service team remotely in case you need to report incidents or should you have a late work request during build-up. 
The Virtual Exhibitor Care website will be live on the 14th of February until the 7th of March 2024.
Services such as new orders, Lost & Found, Car Park ticket collection, late work requests need to be placed personally at the Exhibitor Care Help Desk located in the South Entrance Level -1.
Standard Meeting Room Key Collection information (applies only to MWC exhibitors with meeting rooms):
  • Go to the Exhibitor Care Help Desk located in the South Entrance (Level -1) to collect the keys for Standard Meeting Rooms and Meeting Rooms Plus from Saturday 24th of February 
  • Keys for the Premium Executive Meeting Rooms can be collected from the reception located in Hall 3 from Saturday 24th of February
  • Keys for the Executive Meeting Rooms can be collected from the receptions of the Executive Meeting Rooms located in the Upper Walkway and Hall 7 respectively from Saturday 24th of February
  • Keys for the Congress Square Meeting Rooms can be collected from the reception desk located in CC7 from Saturday 24th of February