Onsite Exhibitor Support
The GSMA and Fira de Barcelona have been using a digital support system for exhibitors and contractors at MWC and 4YFN for several years. This system helps manage your needs more efficiently, reduces the need for in-person visits to the Exhibitor Care Desk, streamlines processes, and improves overall service.
Here is how it works:
1. Fira Store: During the build-up period, exhibitors and contractors must place orders for new products and services through the Fira Store.
2. Virtual Exhibitor Care (VEC) Website: From 15 February to 9 March 2027, exhibitors will have access to remote support via the Virtual Exhibitor Care (VEC) website. The platform provides multiple convenient channels to get in touch with the onsite customer support team. The VEC website will go live on 15 February 2027.
3. Onsite Services: For specific services such as new orders, lost and found, car park ticket collection, and late work requests, exhibitors and contractors are required to visit the Exhibitor Care Desk. These desks are located at the South Entrance (Level -1) for MWC and at the North Entrance (Level 0, Foyer) for 4YFN. Below are the opening hours for the onsite customer care desks for MWC and 4YFN.
Monday 15 to Sunday 28 February 202708:00 - 21:00
Monday 1 March – Wednesday 3 March 202707:00 - 20:00
Thursday 4 March 202707:00 - 21:00
Friday 5 March – Tuesday 9 March 202708:00-21:00
Meeting room key collection
For exhibitors with meeting rooms, key and/or code collection will be available from specific locations starting Saturday 27 February 2027, based on the type of meeting room reserved. See locations below:
Saturday 27 February 2027
Executive Meeting Rooms (Hall 2.1 – Upper Walkway)
Collection Point: Reception Desk EMRS 2.1 Upper Walkway
Premium Executive Meeting Rooms (Hall 3)
Collection Point: Reception Desk PEMRs Hall 3
Executive Meeting Rooms I & II (Hall 3)
Collection Point: Reception Desk EMRs Hall 3
Executive Meeting Rooms (Hall 7)
Collection Point: Reception Desk EMRs Hall 7
Congress Square Meeting Rooms (CC7)
Collection Point: Reception Desk located in CC7
Sunday 28 February 2027
Standard Meeting Rooms keys and Meeting Room Plus codes
Collection Point: Exhibitor Care Desk – South Access – Level -1
Door codes for Meeting Room Plus will also be emailed to exhibitors prior to the event.
For more information on logistics, registration, health and safety, and other event-related details, please refer to the relevant section of the Online Event Manual (OEM).